You may return any Princess Auto product to a Princess Auto location nearest you, or if purchased via our National Call Centre, to the following address: 475 Panet Road, Box 1005, Winnipeg, MB R3C 2W7.

If returning an item to our National Call Centre, you must assume the costs and risks of product returns. In the event Princess Auto fails to deliver the product or the product arrives defective, Princess Auto will assume the cost and risk in transporting the product back to Winnipeg.

Credit card purchases will be refunded directly by us. Cash refunds are not possible through our National Call Centre Mail Order service. Any payments that were made originally by cheque or money order will be refunded by cheque.

Payments made originally by cash or debit at any of our retail locations, will be refunded in the same manner. These transactions must be accompanied by the original invoice. If you no longer have the original invoice, a cheque will be issued to you, and sent out after 10 business days.

If you have questions about this policy please contact us: mailorder@princessauto.com or call toll free: 1-800-665-8685.

National Call Centre - Hours of operation:

Monday to Friday: 7:00am to 6:30pm CST

Saturday: 8:00am to 4:00pm CST

Sunday: Closed

What are cookies? How and why does Princess Auto use them?

A cookie is a small data file that websites often store on your computer's hard drive when you visit their site. Princess Auto does use cookies on their site, but we do not store any personally identifiable information in your cookie.

We use cookies in order to improve your online shopping experience with us. Cookies are used to remember your language preference and to ensure you see our notification pop-ups only once.

We also collect anonymous statistical data used to assess and improve our website. For example, we may look at statistics of our most viewed pages, number of visits in a time frame, etc. Again, all of this data is in aggregate form and has no personally identifiable information attached to it.

You can refuse cookies by turning them off in your web browser. If you choose to do so, you will simply need to confirm your language preference and view our notification pop-ups each time you visit our site.

Princess Auto strives to provide accurate information on our website. However sometimes errors do occur, whether through procedural errors and or human error. Princess Auto reserves the right to make adjustments or corrections on this website at any time without notice. We will correct the error as soon as possible and contact any customers affected either by phone, mail, or email.

To order Online: Select the items you want from the online promo and add them to your cart. Fill out the online form with the necessary information and submit your order.  If you do not wish to order online you may call 1-800-665-8685 to speak directly to a National Call Centre Team Member.

Orders may also be submitted by:
Toll Free Phone: 1-800-665-8685
Toll Free Fax: 1-800-265-4212
Email: mailorder@princessauto.com
Mail: Box 1005, Winnipeg, MB R3C 2W7

To place an order through the mail, Download our printable mail order form

Monday to Friday: 7:00am to 6:30pm CST

Saturday: 8:00am to 4:00pm CST

Sunday: Closed

We strive to maintain our prices as accurately as possible, however due to changes in market conditions and global exchange rates all prices are subject to change without notice.

All orders that are being placed through our website, or National Call Centre service are being processed and delivered within 4 - 10 business days.

Commonly asked questions about Orders placed online with PrincessAuto.com :

Pricing – Prices are subject to change. We strive to provide the most accurate and up to date prices on PrincessAuto.com but reserve the right to update, change and modify prices without notice.

Credit Card Payments - We currently accept Visa, Mastercard, and American Express.  The credit card you place an order with will be charged by Princess Auto Ltd. 

***We currently do not accept our own Gift Cards, PayPal or Online Debit/ Interac for online payment - there are plans to add these payment methods in the future***

Shipping Rate - The current shipping rates are $ 6.00 (six dollars) handling fee per order and .65/ pound. Some items could ship separately and you may receive multiple shipments. In the event of multiple items and delayed shipments your credit card will be charged for the items at the time they are shipped, plus .65/ pound; the $ 6.00(six dollar) handling fee is charged on the first shipment of your order. Air stage, oversized and freight shipments are subject to additional charges - our policy is to call with a price quote before your order is completed.

What does Pending mean? - Your order has been securely placed in our e-commerce system.

What does Confirmed mean? – Your order has been received securely by our internal order processing center; it will be reviewed by a Team Member for errors and checked for availability. If stock is available your order will be processed; if stock is unavailable you will be notified by email or phone.

What does Cancelled mean? – If we do not have stock for your order or your order contains an error that cannot be fixed you will receive a cancellation notice via email.

When should I get my order? - If your order is in stock and does not contain errors you can expect delivery within 4 - 10 business days (depending on your location). You will receive an official receipt in the package with your order.

Who will deliver my order to me? - If your order is less than 66lbs it will be delivered by Canada Post to the address you provided as 'shipping address' when you placed the order. If your order is above 66lbs it will be delivered by a carrier that has been picked to minimize the cost of delivery to your area. In some cases your shipping fee will be more or less than displayed online.

Is there a tracking number? - A tracking number is generated only when your order ships from our fulfillment center. Until that time you can reference your order number during any communication with our National Call Centre.

***We automatically email tracking numbers when your order ships from our fulfillment center***

I live the USA. Can I place an order? – We take orders for delivery to the USA; however shipping rates to USA are different than shipping rates to Canada.
Please call for a quote and more information. Certain shipping carriers charge extra duties, brokerage and freight above the costs quoted on PrincessAuto.com; we strive to provide prices that reflect the cost to purchase and deliver goods but reserve the right to adjust pricing as required when orders are shipped to the USA.

With our new unified shipping rates you can place an order at any of our locations or from the website and the freight will be the same. Rates are for Canada only.

Handling fee of $ 6.00 per order
plus .65 per pound anywhere in Canada
Excluding Air Stage Rates.

• Princess Auto reserves the right to choose the shipping carrier.
• Orders shipped by carriers outside of our program are subject to a minimum $ 6.00 handling fee and will be sent freight collect.
• Air Stage customers are subject to a special quote, please call Toll Free: 1-800-665-8685.
• For your convenience, we deliver anywhere in Canada. To make sure that orders being sent to PO boxes and rural route addresses get to their proper destination, please include a physical street address, highway number and/or an emergency number with your order.
• Due to Canada Post weight restrictions, any item that is greater than 30kg/66lb will be delivered via courier of our choice and extra charges may apply at the rate quoted by the carrier.