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Shipping

Maple Leaf

Pricing

Prices are subject to change. We strive to provide the most accurate and up-to-date prices on PrincessAuto.com but reserve the right to update, change and modify prices without notice. In the event that you place an order for an item and the price is incorrect, we reserve the right to adjust your order invoice and charge the correct price. If we notice a pricing error, we will contact you.

Payments

We accept Visa, Mastercard, and American Express. The credit card you place an order with will be charged by Princess Auto Ltd.

We accept PayPal for online transactions — your PayPal statement will show PAYPAL*PRINCESSAUT.

We accept Online Interac for online transactions — your financial statement will show "Princess Auto Ltd". You must have a bank account with online banking to use Interac as a method of online payment.

***We currently do not accept Gift Cards for online payment - there are plans to add this payment method in the future***

PrincessAuto.com is secured using a 256-bit Extended Validation SSL - the highest available encryption level for internet security.

Shipping Rate - Canada

Canada Post

The current shipping rates for packages to Canadian addresses are $6.00 handling fee per order plus $0.65/ pound. Some items could ship separately and you may receive multiple shipments. Air stage, oversize and freight shipments are subject to additional charges — our policy is to call with a price quote for these shipments before your order is completed.

Purolator

The rates used for Purolator are based on the size and weight of your package. We have used the online shipping rate calculator from Purolator to provide the most competitive rates we can offer for these shipments.

In the event of multiple items and delayed shipments your credit card will be charged for the items at the time they are shipped.

Businesses: please call our National Call Centre if you have your own courier account and would like to charge your freight on your own account.

Shipping Rate - USA

Canada Post

The current shipping rates for packages to American addresses are $15.00 handling fee per order plus $0.65/ pound. Air stage, oversize and freight shipments are subject to additional charges — our policy is to call with a price quote for these shipments before your order is completed.

Purolator USA

The rates used for Purolator are based on the size and weight of your package. We have used the online shipping rate calculator from Purolator to provide the most competitive rates we can offer for these shipments. Purolator USA should handle all brokerage fees as part of your shipping cost, but you may incur additional costs upon delivery depending on your location.

US businesses: please call our National Call Centre to discuss your options.

Some information about Order Status:

Received: We've received your order, and will soon be processing it.

Processing: We are picking, packing and preparing your order for shipping.

Shipped: Your order is with the shipping carrier and will be arriving soon. Once your order is shipped from our facility, we provide you a tracking number and you can use this on the shipping carrier's website to see where your order is. We sometimes need to split your order into multiple packages. You will not incur any extra shipping charges if this happens.

Cancelled: Your order has been cancelled by you or by us. If your order cancellation was initiated by Princess Auto, we will contact you.

Commonly asked questions about Orders placed online with PrincessAuto.com:

When should I get my order?

If your order is in stock and does not contain errors you can expect shipment from our facility within 48 hours and delivery within 4 - 12 business days (depending on your location). You will not receive an official receipt in the package with your order; receipts are available online from your account or by request from the National Call Centre.

Who will deliver my order to me?

If your order is less than 66 lb, it could be delivered by Purolator or Canada Post to the address you provided as 'shipping address' when you placed the order. If your order is above 66 lb, it will be delivered by Purolator or a carrier that has been picked to minimize the cost of delivery to your area. In some cases your shipping fee may be different than displayed online.

Is there a tracking number?

A tracking number is generated when your order ships from our fulfillment centre. Until that time, you can reference your order number during any communication with our National Call Centre.

***We automatically email your tracking number when your order ships***

I live in the USA. Can I place an order?

We take orders for delivery to the USA; however shipping rates to USA are different than shipping rates to Canada. You can obtain an online price quote for orders shipped using Purolator.

For USA orders shipped using Canadapost - Expresspost USA, the rates are $15.00 handling fee per order plus $0.65 per pound.

Purolator and Canadapost Expresspost USA will take care of the duty and brokerage fees etc. so you will not be charged anything extra upon delivery.

For orders to the USA shipped using other carriers may be subject to extra duties, brokerage and freight above the costs quoted on PrincessAuto.com; we strive to provide prices that reflect the cost to purchase and deliver goods, but reserve the right to adjust pricing as required when orders are shipped to the USA.